Privacy Policy
PhlWin is deeply committed to safeguarding the privacy and trust of all users visiting our website and online gaming platforms. We do not sell, rent, or trade email lists to marketers. This Policy outlines how we collect, use, share, and protect your information.
1.Information We Collect
1.1. Personal Information
- Contact details: Name, email, phone, and address when registering or contacting us.
- Identity verification: Date of birth, government-issued ID to prevent underage access (minimum age 18 or as per local laws).
- Account information: Username, password, payment method, transaction history, and account status.
- Communications: Interactions with customer support, email, or social media.
1.2. Non‑Personal Information
- Device & usage data: IP address, browser type, OS, device model, and geolocation.
- Usage activity: Visited pages, features used, clicks, game types, session duration.
- Cookies & tracking: Browser settings, language, and usage patterns via cookies, web beacons, and local storage.
2. How We Collect It
- Directly from you: Registration, gameplay, deposits/withdrawals, support messages, comments.
- Automatically: Through server logs and analytics tools (e.g., Google Analytics), without personally identifying you.
3. How We Use Your Information
- Service delivery: Account setup, game access, payments, promotions.
- Security & compliance: AML/KYC checks, fraud prevention, underage protection.
- Analytics & personalization: Improve services, tailor game suggestions.
- Communications: Send updates, respond to inquiries, notify policy changes.
- Legal obligations: Respond to audits, subpoenas, or authorities.
4. Cookies and Similar Technologies
We use the following cookies:
- Session cookies: Maintain session while logged in.
- Persistent cookies: Save preferences like language and layout.
- Third-party cookies: Analytics via platforms like Google Analytics.
You can disable cookies via browser settings, though this may affect certain functionalities.
5. Sharing of Your Information
5.1. Third‑Party Services
We may share limited non-personal data (e.g., IP address, browser info) with providers for analytics, hosting, and operational support.
5.2. Legal or Safety Reasons
We may disclose information if required by law or to protect rights, property, or personal safety of users or PhlWin.
5.3. Controllers and Affiliates
Data is only shared with affiliates bound to maintain data security. No personal data is sold or shared for marketing.
6. Data Security
Your data may be transferred to and processed in countries outside your jurisdiction. Where applicable, we use safeguards such as encryption, contractual clauses, and local storage to ensure your data is protected under equivalent privacy standards.
7. Data Security
We apply industry-standard technical and organizational security measures, including:
- SSL encryption
- Access control
- Secure servers
While we strive to protect your information, no method is 100% secure. We recommend safeguarding your login credentials.
8. Data Retention
We retain personal information only as long as necessary for:
- Account servicing
- Compliance with laws
- Audit purposes
Inactive accounts may be deleted after a set retention period.
9. Your Rights and Choices
You may:
- Access, update, or delete your personal data
- Download a portable copy of your data upon request
- Opt out of marketing communications
- Adjust cookie settings in your browser
To exercise these rights, contact our Data Protection Officer (see below). Some data may still be retained for legal compliance or fraud prevention.
10. Children’s Privacy
Our services are strictly for users aged 18+ (or 21+ as required locally). We do not knowingly collect data from minors. Accounts believed to be underage will be terminated and data removed.
Parents or guardians who suspect unauthorized use by a minor should contact us immediately.
11. Responsible Gaming
We support responsible gaming by offering :
- Deposit limits
- Time-outs
- Self-exclusion tools
- Referral to support services
12.Third-Party Links
Our site may contain links to third-party sites. We are not responsible for their privacy practices. You should consult their policies upon leaving our website.
12.Contact Us
For questions or requests regarding this policy or your data, reach us via:
Live Chat:
Available 24/7 on our website, @phlwinph
Email:
Send your inquiries to our dedicated privacy support team at
Telegram:
Reach out to us via Telegram for quick support and updates:
@PhlWinPHSupport
Mailing Address:
PhlWin Customer Support Department
1234 Gaming Avenue, Suite 567 Makati City, Metro Manila Philippines
We aim to respond to all inquiries within 24 hours on business days.